HELP & FAQ's

SHIPPING

Where is my package?

Please email marlow@mbarclaynyc.com with "help" in the subject line for immediate service. Include your order number for the fastest resolution.

Please email marlow@mbarclaynyc.com with "help" in the subject line for immediate service. Include your order number for the fastest resolution.

Where do you ship?

We currently ship anywhere in the U.S.

We currently ship anywhere in the U.S.

When will my order arrive?

U.S. flat rate shipping will take 2 to 5 business days. You should receive a tracking number shortly after you place an order. If you do not receive a tracking number in 24 to 48 business hours, please check your spam mailbox first; if it isn't there, email us at marlow@mbarclaynyc.com with "tracking" in the subject line.

U.S. flat rate shipping will take 2 to 5 business days. You should receive a tracking number shortly after you place an order. If you do not receive a tracking number in 24 to 48 business hours, please check your spam mailbox first; if it isn't there, email us at marlow@mbarclaynyc.com with "tracking" in the subject line.

What if I need my parcel urgently?

If you need your order before a certain date, contact us prior to placing your order to confirm possible delivery times.

If you need your order before a certain date, contact us prior to placing your order to confirm possible delivery times.

I entered the wrong address. How do I change my shipping address?

Email us ASAP at marlow@mbarclaynyc.com. We strive to ship orders out by 3 p.m. EST on business days, so please let us know right away if there is an error. Once your order has left the warehouse, we cannot redirect it. If orders are undeliverable and returned to us for any reason, we will issue a refund less shipping and handling costs.

Email us ASAP at marlow@mbarclaynyc.com. We strive to ship orders out by 3 p.m. EST on business days, so please let us know right away if there is an error. Once your order has left the warehouse, we cannot redirect it. If orders are undeliverable and returned to us for any reason, we will issue a refund less shipping and handling costs.

Where are you located?

We ship from Fairfield, CT

We ship from Fairfield, CT

PAYMENT

What forms of payment do you take?

We accept Visa, Master Card, American Express, JCB, Diners Club and Discover debit and credit cards, as well as Paypal and Amazon Pay.

We accept Visa, Master Card, American Express, JCB, Diners Club and Discover debit and credit cards, as well as Paypal and Amazon Pay.

Is my payment secure?

Yes. We never store our customers' credit card info.

Yes. We never store our customers' credit card info.

My payment method was rejected. What do I do?

Please check that your billing information is correct. If it is, please contact your credit card company and resubmit payment. 

Please check that your billing information is correct. If it is, please contact your credit card company and resubmit payment. 

Can I change my payment method after my order is submitted?

Please contact us ASAP at marlow@mbarclaynyc.com. If your product has shipped, you cannot change your billing info.

Please contact us ASAP at marlow@mbarclaynyc.com. If your product has shipped, you cannot change your billing info.

RETURNS AND EXCHANGES

What's your return policy?
Place your question or heading here

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.

Place your question or heading here

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.